RETURNS
Contact Requirements
If the collector wants to return the artwork, for any reason, the collector must contact the gallery within 2 weeks of the artwork delivery. After the 2 week period, no returns will be accepted. When you contact the gallery for a return, we will try to understand the reason for the return to continually improve our processes.
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The gallery shall email you a return shipping label that shall to be used to return the artwork.
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Only when the artwork is received in an undamaged condition shall a full refund be issued.
Collector Responsibilities
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The collector shall contact the gallery within 2 weeks prior to attempting the return.
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The collector shall be responsible to securely pack and deliver the artwork to a shipping location as instructed.
We suggest keeping the original packaging material for at least 2 weeks in case you want to return the artwork.
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Damaged Package
On the rare chance that the packing of the artwork is damaged upon delivery, kindly do the following:
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Take photos of the damaged package.
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DO NOT open the package.
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Contact the gallery soon as possible.
Contact Information
Email: email@venviartgallery.com (preferred)
Phone: 850-322-0965